Last updated: 12 September 2026
We want you to be satisfied with your purchase from Tecmozac (Private) Limited. This policy explains how returns, exchanges and warranty claims are handled.
1. Change of mind
If you change your mind about a purchase, contact us as soon as possible. Where a product is unopened, unused and in its original packaging, we will do our best to agree a fair outcome with you, subject to the product's condition being verified by our team.
2. Faulty or damaged products
If a product arrives faulty, damaged, or not as described, contact us promptly with your order number and details of the issue, along with photos where possible. We will arrange an inspection, repair, replacement or refund as appropriate, in line with the applicable manufacturer warranty and Zimbabwean consumer protection law.
3. Warranty claims
Many products carry a manufacturer or supplier warranty. Warranty terms, including duration and coverage, are confirmed with you at the time of sale and may vary by brand and product.
4. How to request a return
To request a return, exchange or warranty claim, contact us through our Contact page or visit us in person with your proof of purchase.
5. Condition of returned items
Returned items should be complete, with all accessories and original packaging where possible, to help us process your request quickly.
6. Changes to this policy
We may update this Returns Policy from time to time; the latest version will always be published on this page.
7. Contact us
For any return, exchange or warranty question, please reach out through our Contact page.
Tecmozac (Private) Limited, Corner Nelson Mandela and Julius Nyerere, Harare, Zimbabwe. Email: info@tecmozac.co.zw.
